Terms and Conditions

Accepted payments: EFT and Cash

Deposit Policy

Bed & Breakfast

Amount Required: 50% prepayment is required to confirm reservation and balance on check-in.  Full account settlement is required at time of arrival.

Self catering Unit

Amount Required: 50% prepayment is required to confirm reservation and balance on check-in.  Full account settlement is required at time of arrival.

A refundable R500.00 key and breakage deposit is payable per accommodation unit.

The breakage deposit will only be refunded within 5 business days after the day of departure into the guest’s / corporate bank account.

Should damages / breakages / shortages occur the balance of the deposit will only be refunded within 21 business days after all breakages / damages / shortages had been  replaced ~ should the cost of the damaged / broken / missing item/s be more than the R 500 refundable breakage deposit levied, the guest / corporate will be liable for payment of the outstanding balance within 5 business days of invoice thereof – thereafter legal steps will be taken to ensure re-payment

Cancellation policy

  • More than one month prior to check-in date: No forfeit – full refund
    • 22-30 days prior to check-in date: Forfeit 25% of the deposit
    • 15-21 days prior to check-in date: Forfeit 50% of the deposit
    • 08-14 days prior to check-in date: Forfeit 75% of the deposit
    • 01-07 days prior to check-in date: Forfeit 100% of the deposit
    • Non-arrival or early departure: No refund – the total booking value is forfeit / payable

For Peak Season, all reservations payments are non-refundable.

The tariff is for the room only and is exclusive of any government taxes applicable Meals and other services are available at extra cost. To know your room tariff, please contact the Duty Manager, guest registration forms must be signed on arrivals.
Bills must be settled on presentation, personal cheques are not accepted.Subject to availability of the storage space, the guest can store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause, Luggage may not be stored for period of over 30 days.

Children 11 years and under, stay on a complimentary basis, when sharing with parents.

Please present your ID card, Passport or Temporary Residence Card upon Check-in.

Visitors must present personal documents for hotel records.

Early check-In is subjected to availability on the relevant day, To be reconfirmed with the front office staff

Check out time is (10:00) please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability. If the room is available, normal tariff will be charged. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

A levy is chargeable for early check-in from 07:00 to 13:00 hours and late check-out from 10:00 to 18:00 hours

Room not occupied by 23:00 hours will be seen as No Show, unless prior arrangement has been made